Understanding this limitation, Securus has partnered with an automated voice recognition provider to provide an automated system to handle friends and family and inmate questions.

At the partnering facilities where our Automated Information Services has been installed, the system has handled over 90% of all inmate queries and over 80% of all friends and family incoming calls.

Friends and family members have also experienced a 200% increase in ”answered” calls (people who would have traditionally hung up because of long waits.)

The system has also increased facility security and staff morale by allowing participating facilities to re-allocate staff from the mundane task of answering phones to "high priority" positions.

TESTIMONIALS:

• Automated Information Services - Labor Savings
  “We are ecstatic!!” Ted sent me statistics for the first ten days:   3,743 phone calls from outside, 139 from inmates.  Total time for outside calls was 5,628 minutes. Our deputies love it, so I love it. We’re now saving two officer’s worth of time!”
  Lorain County Correctional Facility
     
  “The system has drastically reduced the need for staff to handle calls from the public reference information on inmates. The system also is capable of handling many more calls coming in than staff could ever respond to. Inmates can also access their own information which has reduced "kites" by over 50%. Deputies are less distracted by inmates seeking information and can concentrate on their primary duties (safety and security of the facility). The automated system has streamlined inmate information access which has had a direct effect on operational efficiency.”
  Jefferson County Sheriff's Detention Facility
  
  “How do we like AIS? We barely answer the phone anymore –there’s your answer.”
  Laramie County Detention Facility
  
  Multiple Facilities
  
  

RELATED LINKS:

• Herald Banner

• Communication Programs
• Video Visitation

Information Management

• Automated Information Services 2.0
• GUARDIAN RFID Correction System

Intelligence Retrieval Management

• 3-D Facial Biometrics
• Pawn Data Network
• Base Investigative Options

Offender Management

• Offender Management System