Correctional facilities are all faced with budget restraints that require them to place their manpower where they need it most, in security and enforcement areas. Because of this, many callers are required to wait in queue for extended periods of time.

Understanding this limitation, Securus has partnered with an automated voice recognition provider to provide an automated system to handle your questions.

At the partnering facilities where our Automated Information Services has been installed, it has automatically handled over 80% of all friends and family incoming calls.

Friends and family members have also experienced a 200% increase in ”answered” calls (people who would have traditionally hung up because of long waits.)

RELATED LINKS:

• Herald Banner

• Communication Programs
• Fraud Prevention Programs
• Inmate Telephone System - Secure Call Platform

Information Management

• Automated Information Services 2.0